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IDProjectCategoryView StatusLast Update
0000017SIP Trip PhoneSIP Trip Phonepublic2022-12-21 13:24
Reporterthorzh Assigned ToDoubleBastionAdmin  
PrioritynormalSeverityfeatureReproducibilityalways
Status resolvedResolutionfixed 
Summary0000017: Cannot answer calls with sip trip phone
DescriptionIs it possible to answer calls on sip trip phone? I can hear the ringing tone of incoming calls, but can't find any available button to answer them.
TagsNo tags attached.

Activities

DoubleBastionAdmin

2022-09-19 19:15

administrator   ~0000022

Of course you can answer incoming calls. When an incoming call is received, you should see the green button for answering the call and the red button for rejecting the call, as shown in the image attached below.

You haven't mentioned if you connect SIP Trip Phone to your SIP provider via Asterisk or directly, what web server you use and what browser.

If you have closely followed the installation guide for SIP Trip Phone on our website ( https://www.doublebastion.com/install-nextcloud/#install-sip-trip-phone ) and you can't see the two mentioned buttons when a call comes in, it can be a sign that SIP Trip Phone is not properly connected to Asterisk or to the SIP provider. Even more probable is that the system's microphone is captured by a different application (a softphone or a different web application). If this is the case, you won't see the two buttons and you won't be able to receive calls with SIP Trip Phone until you close the application(s) that are using the microphone. To check if this is the problem, you can follow these steps:

1. Remove all history and cache of Firefox (on your desktop/laptop) and close it.
2. Start Firefox, log in to Nextcloud and open SIP Trip Phone.
3. Use your physical mobile phone and not a softphone or a different browser phone to make a call to the phone number associated with SIP Trip Phone. You should see the incoming call and the 'Answer call' and 'Reject call' buttons.

DoubleBastionAdmin

2022-12-21 13:24

administrator   ~0000028

Since there are no replies, I will mark this issue as solved.

Issue History

Date Modified Username Field Change
2022-09-19 14:25 thorzh New Issue
2022-09-19 19:15 DoubleBastionAdmin Note Added: 0000022
2022-09-19 19:15 DoubleBastionAdmin File Added: SIP_Trip_Phone_incoming_call.png
2022-12-21 13:24 DoubleBastionAdmin Assigned To => DoubleBastionAdmin
2022-12-21 13:24 DoubleBastionAdmin Status new => resolved
2022-12-21 13:24 DoubleBastionAdmin Resolution open => fixed
2022-12-21 13:24 DoubleBastionAdmin Note Added: 0000028